The Testo Clinic Privacy Policy

Overview

The Testo Clinic  Pty Ltd (The Testo Clinic, we, our, or us) acknowledge the critical importance of safeguarding your privacy and are fully committed to fulfilling our privacy obligations with the highest level of diligence and integrity.

We collect and use personal information in accordance with, and only to the extent permitted by, relevant laws such as the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles. This Privacy Policy sets out how we collect, handle and protect the personal information of our customers or potential customers, medical or allied professional contractors or affiliates, users of our website, and any other individuals we deal with in the course of providing our products and services or otherwise operating our business (you or your).

By using our website, you are deemed to have agreed to this Privacy Policy. Please note that we may amend this Privacy Policy from time to time without prior notice, and we encourage you to review it periodically for any updates.

 

Personal Information

In this Privacy Policy, “personal information” has the meaning given in the Privacy Act 1988 (Cth). It includes any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not. Examples include your name, contact details (address, email, telephone), date of birth, and sensitive or health information.

Information which cannot be reasonably linked to your identity (e.g. IP address, browser information or anonymised and aggregated data) does not constitute personal information and is not regulated by the Privacy Act.

 

Collection of personal information

The type of personal information that we might collect about you, and the ways in which we collect it, will vary depending on your particular interaction with The Testo Clinic.  

We generally collect personal information directly from you. You are not required to provide this information; however, if you choose not to, we may be unable to provide certain products or services. Personal information is commonly collected through our website (including online forms), telephone enquiries, pathology test results, and adverse event or reaction reports.

For customers or potential customers, the types of information we might collect include:

  • information to identify you, such as your name, contact details, Medicare and or Driver Licence information, address, telephone number, business and professional details (if applicable).
  • other details about you that might be relevant, such as your age and gender.
  • details of your enquiry or any interactions you have with us, including any recordings of telephone voice messages that you might leave for us.
  • details of any products or services we provide to you.
  • credit card or payment information.
  • your health information, such as any information about your medical histories, conditions, treatments (including prescriptions), health services provided to you, adverse reaction report records, or any other health or clinical information (including pathology results) that you provide to us or any of the health professionals we work with.

For medical or allied professionals who are our contractors, partners or affiliates, we might collect:

  • your name and contact details (address, telephone number, business and professional details if applicable).
  • details of your professional background, qualifications and accreditations.
  • details of any professional memberships or associations.
  • details of your interactions with or engagement by us and any other information you provide to us.

For visitors to our website, our web servers will automatically save the name of your browser and operating system, your IP address, your Internet Service Provider, the website from which you accessed our website, the web pages you visit while with us and the date and time you spend on our website. The Testo Clinic servers save this information for security purposes, and to enable us to evaluate anonymous or de-identified data sets for statistical and analytical purposes. This type of information is generally collected using Session IDS or cookies which are small data files that are placed on your computer by web servers when you visit certain websites, including this website.

Most browsers are set to accept cookies automatically; however, you can turn off the ‘Save Cookies’ function or set your browser so that it informs you whenever cookies are transmitted. The information collected by cookies will generally not be classified or treated as personal information. However any other identifying information you submit through our website may be, and this will be collected and handled for the purposes in accordance with this Privacy Policy and for the purposes for which you provided it to us.

 

Use and disclosure of personal information

The Testo Clinic will primarily use and disclose your personal information for the primary purpose for which it was collected.  Such purposes will vary based on the nature of your interaction with us, but might include:

  • to provide you with information regarding our products and services (including any advice) that you have requested.
  • to assess you for, or provide you with our products and services, including any medical treatment under a program which you have signed up for with The Testo Clinic.
  • to provide information to identify you to the preferred Compounding Pharmacy based in Australia.
  • to process or manage any financial payments you make, or which are owed by you, to us.

We may also use your personal information for some secondary purposes, such as:

  • to monitor, assess and improve our products and services.
  • to provide you with information or materials about our activities and products that may be of interest to you (which you are entitled to opt out of receiving at any time).
  • to maintain a record of medical enquiries, product complaints and adverse events.
  • to comply with our legal obligations, including reporting obligations to relevant regulatory authorities like the Therapeutic Goods Administration.
  • to monitor and review our compliance with relevant regulations and codes of conduct.
  • to engage in market research.
  • for other purposes to which you have provided your agreement or specifically requested.

For one or more of the above purposes, The Testo Clinic may disclose your personal information to third parties such as:

  • our medical service providers within Australia (including Australian registered medical practitioners who may monitor your health conditions and provide tailored prescriptions, and a registered pharmacist who will dispense the products under the prescription).
  • our other service providers such as IT or administrative providers.
  • any regulatory authorities, within or outside of Australia, as required by law.
  • any other entities to which you have provided your consent.

We take all reasonable steps to ensure that any third-party service providers engaged by us, who may access or handle personal information, are contractually bound by strict confidentiality provisions and are required to comply with the Privacy Act 1988 (Cth) and all other applicable privacy laws.

It is important to be aware that some of the disclosures described above may involve your personal information being sent to overseas recipients who assist in to process, store or back up our data. Countries in which such recipients reside include the United States of America and the Philippines, though this may change from time to time. However, this does not change any of our commitments to safeguard your privacy to the standard required by the Privacy Act and the Australian Privacy Principles.

We are committed to protecting your privacy. We only disclose personal information to third parties where it is necessary to operate our business, deliver our services, where you have provided consent, or where disclosure is required or authorised by law.

 

Storage and security

The Testo Clinic uses a variety of technical measures to ensure the security of all personal information we collect and store. The security of our systems is regularly reviewed to ensure ongoing protection against damage, loss and/or unauthorised access. Our security precautions are regularly updated and improved in line with technical developments. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. The Testo Clinic will not be held responsible for unauthorised access to personal information where it has taken reasonable steps to protect and secure that information.

Some examples of the security measures we have implemented are described below:

  • any personal information you send to us is encrypted during transmission using industry-standard security protocols, including the use of Digital Security Certificates (SSL/TLS). This encryption helps ensure that your data remains secure and protected from unauthorised access, interception, or alteration while it is being transmitted over the internet.
  • we secure our servers using best-practice software and networking technologies to prevent unauthorised access (called “hacking”) to our servers. If a security weakness is ever found, we are alerted immediately.
  • we follow best-practice security procedures, such as only use third parties that satisfy our stringent security standards and implementing networking security measures such as firewalling and VPNs.
  • personal information that is obsolete and no longer required by law will automatically be destroyed except where required for reporting and data analysis purposes. If it is used for such purposes, the personal information will be de-identified.

 

Hyperlinks to other websites

Our website may contain links to third‑party websites that are not owned, operated, or controlled by us. We do not make any representations or warranties regarding, and accept no responsibility or liability for, the content, privacy practices, or activities of such third parties. The operators of these websites may collect, use, and store your personal information once you access their sites. We strongly recommend that you review the privacy policies and terms of use of any third‑party websites you visit before providing any personal information.

 

Access and correction rights

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or outdated. To make such a request, please email us using the contact details provided in the ‘Contact Us’ section of this Privacy Policy. In most cases, we will provide the requested access or make the requested correction. If we refuse your request, we will provide written reasons for our decision. If you wish to stop receiving communications from us and request the deletion of your personal information, please notify us. We will take all reasonable steps to delete your personal information, except where we are required by law or need to retain it for legitimate operational purposes.

 

Revoking your consent

You may revoke your consent to any particular uses or disclosures of your personal information at any time. You may notify us of any revocation using our contact details listed below, or by notifying The Testo Clinic staff member you are receiving services from.

 

Making a complaint

We respect your privacy and take all privacy-related complaints and concerns seriously. If you have any questions about how we handle your personal information, or wish to lodge a complaint about a potential breach of your privacy, please submit your enquiry or complaint in writing to The Testo Clinic using the contact details provided below. We will investigate and respond to your concerns as promptly as possible. If you are not satisfied with our response, you may contact us again to discuss the matter further, or lodge a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992 or online at www.oaic.gov.au.

 

Contact us

If you have any queries relating to our Privacy Policy, or if you have a problem or complaint that you would like to discuss with us, please contact:

  • The Testo Clinic Privacy Officer – 119 Willoughby Rd, Crows Nest. NSW 2065
  • Phone: 1300 983 126
  • Email: info@thetestoclinic.com.au